Refund and Returns Policy
Last Updated: August 18, 2026
At 406 Worx Store, we want every customer to feel confident ordering from us. This Return, Refund, and Replacement Policy explains the conditions for returns, refunds, replacements, and cancellations for purchases made at 406worx.com or at our Kalispell, Montana store. Please read this policy before placing an order, particularly when purchasing personalized, custom-made, vintage, or one-of-a-kind merchandise.
Quick Reference
| Topic | Summary |
|---|---|
| Return-request window | Within 14 calendar days after delivery for online orders or purchase for in-store orders |
| Order cancellation | Request within 24 hours after ordering and before production or shipment begins |
| Custom and personalized products | Final sale once production begins, except for a confirmed error, defect, or damage |
| Vintage and one-of-a-kind products | Eligible only when condition materially differs from the listing or the item is damaged, defective, or incorrect |
| Return shipping for our error | A prepaid return label is provided when the issue is confirmed |
| Return shipping for another approved reason | Customer is responsible for return shipping unless we confirm otherwise |
| Inspection period | 1–5 business days after the return arrives |
| Refund posting time | Usually an additional 3–7 business days after approval, depending on the payment provider |
1. Return Eligibility and Time Frame
You may request a return within 14 calendar days after delivery for an online order or within 14 calendar days after an in-store purchase. A return request does not guarantee approval; eligibility depends on the product type, the reason for the request, and the condition of the item.
We will review requests involving an item that arrived damaged, has a manufacturing defect or material misprint, is materially different from its product description or photographs, is the wrong item, or does not match the size selected at checkout. For vintage and pre-owned merchandise, normal age-related wear or condition characteristics clearly described or shown in the listing are not defects.
2. Return Conditions
To be eligible for an approved return, the item must be unworn, unwashed, unaltered, and in the same condition in which it was received. Original tags, packaging, accessories, and included materials must be retained whenever applicable. Please provide the original receipt, packing slip, or digital order confirmation.
| Requirement | What this means |
|---|---|
| Item condition | The item must not be worn, washed, altered, repaired, or damaged after delivery. |
| Original components | Original tags, packaging, accessories, and included materials must be retained when provided. |
| Proof of purchase | Include your receipt, packing slip, or order-confirmation email. |
| Evidence for an issue | For a damaged, defective, misprinted, or incorrect item, provide clear photographs when requested. |
3. Items Not Eligible for Return
The following items are final sale and are not eligible for return, refund, or exchange because of a change of mind, an incorrect customer-selected size, or a preference-based reason:
Custom-made, personalized, or made-to-order items once production has begun;
Items made with customer-supplied artwork, text, names, dates, or specifications;
Vintage, pre-owned, one-of-a-kind, or “as-is” items when their condition characteristics were accurately described or shown;
Merchandise identified as final sale at the time of purchase; and
Items returned worn, washed, altered, incomplete, or without required proof of purchase.
These limitations do not apply if we confirm that an item was damaged in transit, defective, misprinted, materially misdescribed, or sent in error.
4. How to Start a Return Request
Please contact us before sending an item back. Email support@406worx.com or call +1 (406) 607-0144 within the applicable return window. Include your order number, the reason for the request, and photographs of the issue if the item is damaged, defective, misprinted, or incorrect.
We aim to review requests and send return instructions within one business day during normal support hours. Do not mail an item back until you have received our instructions. If a return is approved, package the item securely and use a trackable shipping method unless we provide a prepaid label.
5. Return Shipping Costs and Address
If we confirm that the item is defective, damaged in transit, misprinted, or incorrect because of our error, 406 Worx Store will provide a prepaid return label and cover the approved return-shipping cost. For any other return we authorize, the customer is responsible for the return-shipping cost and for protecting the package until it is received.
Return Address
406 Worx Store20 N Main St Suite 131Kalispell, MT 59901United States
We recommend retaining tracking information and proof of shipment. We are not responsible for a return that is lost or damaged before it reaches our return address.
6. Refund Processing
After an approved return is delivered to us, we inspect it to confirm that it meets the conditions in this policy. Inspection usually takes 1–5 business days. If the return is approved, we issue the refund to the original payment method used for the purchase.
After we initiate a refund, your bank, card issuer, or payment provider may take an additional 3–7 business days to make the funds available. Original shipping charges are not refundable unless the return results from our confirmed error or applicable law requires otherwise.
If a return does not meet the requirements of this policy, we will notify you of the reason. Subject to applicable law, an ineligible item may be returned to you at your expense.
7. Replacements and Exchanges
Because many of our products are custom, vintage, or available in limited quantities, we do not offer traditional product-for-product exchanges. If you need a different eligible item, please request a return under this policy and place a new order once your refund has been processed.
For a confirmed defect, damage, misprint, or fulfillment error, we may offer a replacement at no cost to you. If the exact item cannot be replaced, we will offer an appropriate refund to the original payment method.
8. Custom and Personalized Orders
Custom and personalized merchandise is created to the specifications submitted with the order. Please carefully review spelling, names, dates, sizes, colors, artwork, and shipping information before completing checkout. Once a custom order has entered production, it cannot be changed, cancelled, returned, or exchanged for a preference-based reason.
If the finished item does not match the approved order details because of our confirmed production error, contact us promptly. We will review the issue and, where appropriate, repair, remake, replace, or refund the item.
9. Vintage and One-of-a-Kind Items
Vintage, pre-owned, and one-of-a-kind merchandise may show signs of age, including minor wear, fading, patina, or other condition characteristics. These features are part of the item’s history and are not defects when accurately disclosed in the product description or photographs.
Please review item descriptions, sizing information, condition notes, and photographs carefully before purchasing. If you need clarification about a vintage item, contact us before placing your order.
10. Damaged Items in Transit
If an order arrives damaged, take clear photographs of the outer packaging, shipping label, and item as soon as possible. Keep all packaging materials and contact us at support@406worx.com or +1 (406) 607-0144. To help us pursue a carrier claim efficiently, please report the issue within 48 hours of delivery whenever possible.
For confirmed transit damage, we will provide return instructions and offer a replacement or a refund at no additional cost to you.
11. Contact Information
If you have questions about this policy or need help with a return request, please contact us:
| Contact method | Details |
|---|---|
| support@406worx.com | |
| Phone | +1 (406) 607-0144 |
| Store and return address | 20 N Main St Suite 131, Kalispell, MT 59901, USA |
| Support hours | Monday–Friday, 10:00 AM–5:00 PM, local Kalispell time |
| Website | 406worx.com |
12. Related Policies and Updates
This policy should be read with our Shipping Policy, Payment Policy, Privacy Policy, and Terms of Service. If a conflict arises, the policy that specifically addresses the relevant subject controls to the extent permitted by law.
We may update this policy to reflect changes in our operations, product offerings, or legal obligations. The current version will be posted on this page with an updated “Last Updated” date.
